Privacy Policy

1. Introduction

Botforce ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [http://www.botforce.co.za] or use our services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

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2. Information We Collect

We may collect and process the following types of personal information:

·       Identity Information: Name, surname, company name.

·       Contact Information: Email address, phone number, physical address.

·       Technical Information: IP address, browser type, operating system, and other similar information.

·       Usage Data: Information about how you use our website, products, and services.

·       Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

 

3. How We Collect Your Information

We collect personal information:

·       Directly from You: When you fill out forms on our website, register for an account, subscribe to our services, or communicate with us.

·       Automatically: As you navigate through our website, we use cookies and other tracking technologies to collect information about your interactions with our site.

·       From Third Parties: We may receive information about you from third-party service providers and partners who assist us in providing our services.

 

4. Use of Your Information

We use your personal information for the following purposes:

·       To Provide and Manage Our Services: Including creating and managing your account, processing transactions, and delivering services you have requested.

·       To Communicate with You: Responding to your inquiries, sending administrative information, and providing customer support.

·       For Marketing Purposes: Sending you newsletters, promotional materials, and other information about our services, subject to your marketing preferences.

·       To Improve Our Services: Analyzing usage data to understand how our services are used and to enhance user experience.

·       To Comply with Legal Obligations: Ensuring compliance with applicable laws, regulations, and industry standards.

 

5. Disclosure of Your Information

We may share your personal information with:

·       Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

·       Business Partners: Partners with whom we collaborate to offer you integrated services.

·       Legal Authorities: When required by law, to comply with legal processes, or to protect our rights, privacy, safety, or property, or that of our users.

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6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

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7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.

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8. Your Rights

Under POPIA, you have the right to:

·       Access Your Information: Request details of the personal information we hold about you.

·       Correct Your Information: Request corrections to any inaccuracies in your personal information.

·       Delete Your Information: Request the deletion of your personal information under certain circumstances.

·       Object to Processing: Object to the processing of your personal information for specific purposes.

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9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website. You can control cookies through your browser settings.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.

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12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Botforce Email: contact@botforce.com