info@mysite.com
123-456-7890
500 Terry Francine Street,
San Francisco, CA 94158
info@mysite.com
123-456-7890
500 Terry Francine Street,
San Francisco, CA 94158
Amplify Your Online Presence With BotForce Live Chat Solutions
INSTANT CUSTOMER RESPONSES
Engage with your customers instantly, ensuring real-time interaction to address queries and enhance satisfaction.
MULTILINGUAL CHAT SUPPORT
Break language barriers by engaging customers in their preferred language, broadening your global customer reach.
ADVANCED CUSTOMER INSIGHTS
Utilize detailed analytics to understand customer behaviors and preferences, optimizing your service approach.
SEAMLESS INTEGRATION
Integrate with existing CRM and other tools effortlessly, maintaining a cohesive customer experience.
SMART ROUTING
Direct customers to the appropriate team member based on conversation context, enhancing efficiency.
24/7 AVAILABILITY
Provide continuous service with automated chat capabilities to address customer needs at any time.
Mall of Emirates
25%
Retention Rate
87%
reduction in response time
52.3%
queries answered by the bot
99%
Resolution SLA
Challenge
Enhancing customer engagement and retention rate was becoming increasingly difficult due to the high volume of incoming customer queries.
Solution
BotForce's WhatsApp solution to increase customer retention by training chatbot with FAQs, with seamless transfer of complex queries to the live chat team.
Etihad
86%
Increase in engagement
96%
decrease in resolution time
Challenge
Respond to high volume of user queries without increasing pressure on agents during the pandemic.
Solution
Extending support with BotForce's solution, across Facebook, WhatsApp & Website to provide real-time support via seamless chatbots and live chat software.
How BotForce's live chat Can Help You?
Accelarator
✔ WhatsApp Business API
✔ Green tick assistance
✔ Broadcast & Scheduling
✔ WhatsApp Inbox
✔ Basic Automation (Welcome, OOO)
✔ GSheets integration
✔ Add upto 5 agents
✔ Analytics for Broadcasts & Livechat
✔ Message templates catalog
✔ Retargeting Campaigns
✔ CTWA
✔ Add-ons as on the pricing page
Ecom Specific Integration
✔ Shopify/Woocommerce integration
✔ Shiprocket integration
✔ Order Notifications
✔ Abandoned Checkout Automation
✔ COD to Prepaid Automation
Send broadcast in bulk with WhatsApp API and manage conversations with omnichannel inbox.
Growth
Everything from Accelarator ++
✔ WhatsApp + 1 addtnl digital channel of your choosing
✔ Broadcast & Scheduling
✔ Omnichannel Livechat Inbox
✔ Add upto 5 agents
✔ Custom chatbot flows
✔ Custom app integrations
✔ Full-view Analytics
✔ Message templates catalog
✔ Access to chatbot template catalog
✔ Access to all WhatsApp features (CTWA, Payments, Commerce)
✔ LLM integrated Docusense
✔ Run intent based campaigns
✔ FAQs
✔ 1000 MAUs
✔ Add-ons as on the pricing page
Ecom Specific Integration
Grow your WhatsApp marketing and run smart campaigns with advanced automation & analytics.
✔ Shopify/Woocommerce integration
✔ Order Notifications
✔ Abandoned Checkout Automation
✔ COD to Prepaid Automation
✔ Re-order Automation
✔ Personalized Product Discovery
✔ Feedback & Review
✔ Segmentation & Retargeting
✔ Product Recommendations
Enterprise
Everything from Growth ++
✔ eSenseGPT - GenAI powered conversations
✔ Multiple digital channels
✔ Omnichannel Livechat Inbox
✔ Custom app integrations
✔ Unlimited chatbot flows
✔ Full-view Analytics
✔ LLM integrations
✔ Voice integration
✔ Access to Multiple messaging languages
✔ Custom MAUs
✔ Vertical specific integrations
Ecom Specific Integration
Build custom WhatsApp plan most suited for your business needs.
✔ Shop Assist
✔ Shopify/Woocommerce integration
✔ Order Notifications
✔ Abandoned Checkout Automation
✔ COD to Prepaid Automation
✔ Re-order Automation
✔ Personalized Product Discovery
✔ Feedback & Review
✔ Segmentation & Retargeting
✔ Product Recommendations
Featured Resources
WHAT CLIENTS SAY
Marlize Mayer
Nix82 Agency/Word4Word
"Botforce has revolutionized our customer engagement across various industries since 2024. Their cutting-edge technology and reliable platform have earned us multiple awards and significantly boosted our ROI. I highly recommend Botforce for their professionalism and innovative solutions!"
WHAT CLIENTS SAY
James Erasmus
CEO - Digital Transformation Services
"Botforce’s technical expertise took our business from a fledgling idea to a leading provider of bot technologies. Their hard work, technical acumen and ability to translate our requirements into workable technological solutions has been of great value to our business and to our clients. We are proud to be partners with Botforce."
WHAT CLIENTS SAY
Heather Khumalo
Senior Manager: Brand Management
"Botforce significantly boosted our WhatsApp bot usage, transforming the Jumbo bot into a vital promotional tool for Masscash. Their strategic advocacy and investment in HSM messaging led to widespread adoption, with over 120,000 traders and notable month-on-month increases in usage and interactions. Thanks to Botforce, the bot has become an essential part of our promotional strategy."