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Engage, Empower, and Elevate
BotForce WhatsApp Chatbots

24/7 CUSTOMER SUPPORT AUTOMATION

Automate interactions and provide round-the-clock support with AI-driven responses that ensure customer inquiries are addressed immediately, reducing wait times and enhancing satisfaction.

PERSONALIZED SHOPPING EXPERIENCES

Deliver tailored product recommendations based on user behavior and preferences, creating a personalized shopping journey directly within WhatsApp to increase engagement and conversion rates.

EFFICIENT ORDER MANAGEMENT

Streamline order updates, tracking, and management processes by integrating chatbots that communicate order statuses and details instantly, improving customer communication and operational efficiency.

 

SEAMLESS PAYMENT INTEGRATIONS

Enable secure and straightforward payment options within WhatsApp, allowing customers to complete purchases without leaving the chat, thereby simplifying the checkout process and boosting sales.

PROACTIVE ENGAGEMENT CAMPAIGNS

Deploy targeted marketing campaigns via WhatsApp to nurture leads, promote offers, and re-engage customers, driving sales and building a loyal customer base with minimal effort.

COMPREHENSIVE ANALYTICS AND INSIGHTS

Gain valuable insights into customer interactions and chatbot performance with advanced analytics, helping you make data-driven decisions to further optimize the customer experience and increase ROI.

Why your eCommerce brand needs an AI ChatBot?

Reduce

35%

Reduction in Cart Abandonments

Elevate

40%

Boost in conversion rates

Automate

57%

Automation in scheduling returns & refunds

Retain

34%

Repeat order rate with existing customers

Background

How Does BotForce Grow your eCommerce Business?

Shorten the overall sales cycle

Use the eCommerce chatbot to narrow the gap between awareness and purchase with highly-personalized product recommendations and engagements that convert visitors into paying customers.

Share notifications for order updates, payments, returns & refunds

Automate your post-purchase processes with the eCommerce chatbot. You can use WhatsApp message templates to share these updates.

Showcase & sell your products directly on WhatsApp

Deliver an end-to-end shopping experience allowing the customers to check your products on WhatsApp, add them to the cart, & receive payments directly on WhatsApp.

Run targeted marketing campaigns and generate better leads

Use the eCommerce chatbots to run full-fledged marketing campaigns across various channels. Use Conversational AI to target and engage with customers with personalization.

Accelarator

✔ WhatsApp Business API

✔ Green tick assistance

✔ Broadcast & Scheduling

✔ WhatsApp Inbox

✔ Basic Automation (Welcome, OOO)

✔ GSheets integration

✔ Add upto 5 agents

✔ Analytics for Broadcasts & Livechat

✔ Message templates catalog

✔ Retargeting Campaigns

✔ CTWA

✔ Add-ons as on the pricing page

Ecom Specific Integration

✔ Shopify/Woocommerce integration

✔ Shiprocket integration

✔ Order Notifications

✔ Abandoned Checkout Automation

✔ COD to Prepaid Automation

Send broadcast in bulk with WhatsApp API and manage conversations with omnichannel inbox.

Growth

Everything from Accelarator ++

✔ WhatsApp + 1 addtnl digital channel of your choosing

✔ Broadcast & Scheduling

✔ Omnichannel Livechat Inbox

✔ Add upto 5 agents

✔ Custom chatbot flows

✔ Custom app integrations

✔ Full-view Analytics

✔ Message templates catalog

✔ Access to chatbot template catalog

✔ Access to all WhatsApp features (CTWA, Payments, Commerce)

✔ LLM integrated Docusense

✔ Run intent based campaigns

✔ FAQs

✔ 1000 MAUs

✔ Add-ons as on the pricing page

Ecom Specific Integration

Grow your WhatsApp marketing and run smart campaigns with advanced automation & analytics.

✔ Shopify/Woocommerce integration

✔ Order Notifications

✔ Abandoned Checkout Automation

✔ COD to Prepaid Automation

✔ Re-order Automation

✔ Personalized Product Discovery

✔ Feedback & Review

✔ Segmentation & Retargeting

✔ Product Recommendations

Enterprise

Everything from Growth ++

✔ eSenseGPT - GenAI powered conversations

✔ Multiple digital channels

✔ Omnichannel Livechat Inbox

✔ Custom app integrations

✔ Unlimited chatbot flows

✔ Full-view Analytics

✔ LLM integrations

✔ Voice integration

✔ Access to Multiple messaging languages

✔ Custom MAUs

✔ Vertical specific integrations

Ecom Specific Integration

Build custom WhatsApp plan most suited for your business needs.

✔ Shop Assist

✔ Shopify/Woocommerce integration

✔ Order Notifications

✔ Abandoned Checkout Automation

✔ COD to Prepaid Automation

✔ Re-order Automation

✔ Personalized Product Discovery

✔ Feedback & Review

✔ Segmentation & Retargeting

✔ Product Recommendations

Featured Resources

Found Anything For Your Business Yet?

WHAT CLIENTS SAY

Marlize Mayer

Nix82 Agency/Word4Word

"Botforce has revolutionized our customer engagement across various industries since 2024. Their cutting-edge technology and reliable platform have earned us multiple awards and significantly boosted our ROI. I highly recommend Botforce for their professionalism and innovative solutions!"

WHAT CLIENTS SAY

 James Erasmus

CEO - Digital Transformation Services

"Botforce’s technical expertise took our business from a fledgling idea to a leading provider of bot technologies. Their hard work, technical acumen and ability to translate our requirements into workable technological solutions has been of great value to our business and to our clients. We are proud to be partners with Botforce."

WHAT CLIENTS SAY

​ Heather Khumalo

Senior Manager: Brand Management

"Botforce significantly boosted our WhatsApp bot usage, transforming the Jumbo bot into a vital promotional tool for Masscash. Their strategic advocacy and investment in HSM messaging led to widespread adoption, with over 120,000 traders and notable month-on-month increases in usage and interactions. Thanks to Botforce, the bot has become an essential part of our promotional strategy."

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